Payments, Terms, Terms of Use and Conditions
To buy from Cali Girl, you must read & accept our Terms & Conditions. We strongly recommend purchasing postage/delivery insurance and signature upon delivery as we will not cover parcels that go missing or get damaged in transit. We always securely wrap our orders with plenty of protection. We can not be held responsible for parcels that become damaged or missing in transit, so we urge you to purchase extra insurance and signature at delivery. Contact us to arrange this on top of your shipping charge. We use Australia Post and other Courier services. Our postage charges include a small handling and packaging fee. This small fee covers items such as bubble wrap, butcher paper, sticky tape etc. If you are overcharged postage, you will be re-imbersed the difference.
You can pay using our Checkout or you can pay cash upon pickup. Options are EFT, Cash upon Pickup or Credit Card (surcharge applies).
Orders are only shipped once your payment has landed in one of our accounts or paid for by cash. We endeavour to post all orders within 2-10 days. Customers can choose to pickup their orders from our premises. We are located in Morphett Vale, South Australia. Entry to our property is at your own risk and voids any claims.
Some products such as Clubs, Rods, Rod Tapes, Fabric, Practice Skirts, Ribbons and Sashes are deemed Custom Items are are non refundable. Our aesthetic skirts are hand made so sizes are made closest to the measurement charts advised and may some measures may vary slightly. If a product is faulty we reserve the right to examine and either refund or replace the item if we deem it necessary but, rest assured: our products are checked before posting out to our customers.
We will not refund eg. if you have chosen a paint colour for your swinging clubs that is not what you had hoped for or eg: the fabric you chose was incorrect. We are happy to converse with you. We endeavour to match the paint colour as close to your fabric swatch as possible. Minimum orders apply to our some of our custom painted clubs.
At this time, we can not offer teams of glitter club orders. Glittered clubs can add 90grams to each club and can take up to 4 weeks to produce. Coatings may have slight imperfections. Avoid clicking them together as you would normal clubs.
As with fabric, dye lots can vary so this may be the case with glitter, anodised/coloured rods or rod tapes. Budget tapes are lower grade than Premium tapes, so choose wisely.
Follow our Rod tape Application Instructions: Do not apply tapes over bumpy or textured surfaces, no matter how small the bumps are. Your tapes will not last on your rod with our manipulation routines and we will not replace tapes that are adhered incorrectly. Comp rods should be kept for comps. If tape begins to peel because you are practicing with your decorated rods frequently before your comp, you need to seal the tape edges with clear sticky tape, after all… you wouldn’t wear your costumes for every practice…sequins would pop & rips may occur! Yes we sell crystal clear protective tape.
Returns are accepted within 7 days of customer receiving the goods but you must notify us immediately of any concerns. You will be contacted if your there is a notable concern with your order. We will not post if we have a concern with your item. We will not cover return postage costs.
We reserve the right not to accept returns due to Covid-19 or any other personal or health concerns.
All Wigs are non returnable due to their personal nature. Please pick carefully. A colour swatch is available for you to examine and return. The postage for the swatch is at your cost.
All products sold by Cali Girl must be used only for their intended use. Glues & other products must be not be consumed & kept out of reach of children due to small parts and potential irritants. Bikini Bite is non returnable due to its personal nature. Follow instructions on labels and website. SDS forms are available upon request and there are links on our pages. Removing labels from our glue bottles voids all refunds, liabilities to us, and any other conditions in which we abide by as a Retailer in Australia. If you are reselling our products, it soley rests upon you to perform your own due diligence. Store away from reach of children.
Keep small products such as gems & beads away from children. Some products could be a choking hazard. Store your purchases away from the reach of children. We carry some products that must be kept away from children and at risk people such as sharps, glues, glitter and small gems amongst other items. Our products are always changing.
Return postage is at customer’s expense. We source products from Australia and abroad, this could include but is not limited to: China, Korea, Japan, Europe, United States, India, Pakistan, New Zealand, Spain.
We endeavour to satisfy all of our customers. Buy with confidence and contact us with any queries that you may have.